Orders are processed within 48 hours after they are placed.
We ship worldwide, delivery options and time are listed as below
|Zone||France métropolitaine||France d'outre-mer||Europe *||The rest of the world|
|Orders under 250€||UPS access point offert (1-2 days)||Collisimo Domicile 5 € (5-7 days)||Colissimo Domicile 5€ (5-7 days)||Colissimo Domicile 10€ (10-15 days)|
|Chronopost 5 € (1-2 days)||Chronopost 15 € (1-2 days)||Fedex ou Chronopost 10 € (1-4 days)||Fedex ou Chronopost 25 € (2-4 days)|
|Orders over 250€||UPS access point offert (1-2 days)||Collisimo Domicile offert (5-7 days)||Colissimo Domicile offert (5-7 days)||Colissimo Domicile offert (10-15 days)|
|Chronopost offert (1-2 days)||Chronopost 10 € (1-2 days)||Fedex ou Chronopost 5 € (1-4 days)||Fedex ou Chronopost 15 € (2-4 days)|
* : Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United Kingdom – Jersey
Exchange - Returns - Refunds
We hope that you are entirely satisfied with your order.
Nevertheless, you have up to 14 days from the reception of your order to change your mind.
The item(s) must be returned in their original packaging, condition and with tags.
To make a request for a return or an exchange, simply send us a message from your order page, or send us an email to [email protected], you will then receive a prepaid shipping label within 48 hours.
For all orders in Metropolitan France, returns and shipping of exchanged items are free. For all international orders, returns and shipping of exchanged items are at your expense ( for more information, please visit the "Delivery" page on our website).
If the conditions of our return policy are met, your returns and exchanges will be processed within 3 days after the reception.
All items from "The One and Only Suzani" are only eligible for returns and for exchanges if the delivery address is in Metropolitan France. They are non-exchangeable and non-refundable for international orders.